重新安排参观时间
Heineken® Tour
你可以通过以下链接，对最初在喜力啤酒博物馆网站上购买的 Heineken® Tour 门票改期：https://tickets.heinekenexperience.com/en/self-service，并输入：
- 你的门票号码（以 77 开头）
- 相应的电子邮件地址（用于购买门票的电子邮件地址）
请注意，你最晚可以在活动开始前一小时对门票进行改期。
发送请求后，你将收到一封电子邮件，其中包含选择新日期/时间的链接。
VIP Tour, Rock the City, Live Your Music 或 The Perfect Match
你可以通过发送电子邮件至 service.experience@globalticket.com，请求对你最初在喜力啤酒博物馆网站上购买的 VIP Tour、Rock the City Tour、The Perfect Match Tour 和 Live Your Music Tour 门票进行改期（时间和/或日期）。
请注意，对于 Rock the City Tour、Live Your Music Tour 和 The Perfect Match Tour，我们只能更改你的喜力啤酒博物馆门票的日期和/或时间。
- 要更改 A’Dam Lookout Tower (Rock the City Tour) 门票的日期和/或时间，联系方式：info@adamlookout.com。
- 要更改 Johan Cruijff ArenA (The Perfect Match) 门票的日期和/或时间，联系方式：tour@johancruijffarena.nl。
- 要更改 Our House (Live Your Music Tour) 门票的日期和/或时间，联系方式：https://www.seetickets.com/customerservice
退款政策
抱歉，我们无法提供退款。甚至在出现诸如公共交通问题等你无法控制的情况，或出现个人状况时，也是如此。不过，我们仍会尽力帮助你。如果有可能，我们会尝试为你重新预订另一天的门票。若你对门票有疑问，请发送电子邮件至 service.experience@globalticket.com
常见问题
Can I change the date and/or start time of my Heineken® Tour?
Yes, up until an hour prior to the start of your visit you can do this via this link https://tickets.heinekenexperience.com/en/self-service . You can reschedule your Heineken® Tour tickets purchased on the Heineken Experience website by entering your ticket number (starting with 77) and your corresponding email address. After sending your request, you will receive an email with a link to choose a new date/time.
If it's less than an hour before the start of your visit? Please send an email to service.experience@globalticket.com
Until when can I change the date and/or start time of my tour?
Up until an hour before the start of your Heineken® Tour.
Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?
Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.
Can I let someone else use my ticket?
Yes, you can. The tickets are not personal.
Can I change the date and/or time of my Heineken® Tour + Rooftop/VIP-tour/Rock The City Tour/The Perfect Match Tour/Live Your Music?
Yes, you can by sending an email to service.experience@globalticket.com. Please note that for The Perfect Match Tour and the Live Your Music Tour we can only change the date and/or time of your tickets to the Heineken Experience.
To change the date and/or time of your tickets for the Johan Cruijff ArenA (The Perfect Match), please reach out to our colleagues there: tour@johancruijffarena.nl
To change the date and/or time of your tickets for Our House (Live Your Music), please reach out to our colleagues there: https://www.seetickets.com/nl/customerservice