Service & contact - hero




In line with the Dutch government’s measures to prevent the spread of COVID-19, the Heineken Experience will remain closed until further notice. 

Please keep an eye on our social media channels for the most up-to-date information.



Heineken Experience Stadhouderskade 78 1072 AE Amsterdam


1、7、19 和 24 路有轨电车以及地铁 52 号线就在拐角停靠



我们很乐意回答你的任何问题。请打电话给我们,或者在 Facebook 或 Instagram 上向我们发送消息。

+31 (0)20 721 5300
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  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.

  • Can I cancel my reservation?

    If you have any questions regarding your reservation, please contact us at

  • Can we contact you directly?

    For sure! Send us an e-mail (link that opens in a new message) or call us on +31 (0) 20 721 5985 (Monday to Friday 09:00 – 17:00 CET)

  • Do you have another question?

    We are all (h)ears. Contact us on Facebook (Heineken Experience), Messenger, Twitter and via E-mail (

  • I have lost something, what can I do?

    Please send an email to and we will try to help you as soon as possible.