Service & contact - hero

Service&Contact

Howcanweserveyou?

Opening hours

We are open year-round, just like the city of Amsterdam! Unlike Amsterdam, we need our beauty sleep. We would love for you to visit us during our Summer opening hours:

- Monday: 10:30 to 21:00 (last entry 18:45)

- Tuesday: 10:30 to 21:00 (last entry 18:45)

- Wednesday: 10:30 to 21:00 (last entry 18:45)

- Thursday: 10:30 to 21:00 (last entry 18:45)

- Friday: 10:30 to 21:00 (last entry 18:45)

- Saturday: 10:30 to 21:00 (last entry 18:45)

- Sunday: 10:30 to 21:00 (last entry 18:45)

Getting there

Address

Heineken Experience
Stadhouderskade 78
1072 AE Amsterdam

Public transport

Trams 1, 7, 19 and 24 and metro 52
stop right around the corner

Get directions

Talk to us!

We would be happy to answer any and all questions you have. Give us a call, or send us a message on Facebook or Instagram. We are available from Monday to Friday from 09:00 to 17:00.

Contact us
service.experience@heineken.com
Phone
+31 (0)20 721 5300
You can also contact us via
Facebook or Instagram

Frequently asked questions

  • What are your customer service business hours?

    We are available from Monday to Friday from 09:00 to 17:00.

  • When are the online tickets released?

    Tickets for any date are usually released three months in advance on this website.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.