Frequently Asked Questions

Digital souvenirs

• How long does it take for my photos/videos to be mailed?

  Sometimes, it could take a few days to receive your digital souvenir. Make sure to check your spam folder too!

• I did not receive my digital souvenirs. What should I do?

  Please contact service.experience@heineken.com.

• My link does not work. What should I do?

  Please contact service.experience@heineken.com. We will help you out!