Frequently Asked Questions

What payment options can I use?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform. If you want to buy something from our store (Heineken® merchandise), you can use our contactless payment options. Please leave your cash at home!
What payment options can I use on the website?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform.

How can I reach the Heineken Experience?
Our old Heineken brewery and brand experience can be found at Stadhouderskade 78, 1072 AE in Amsterdam.

You can also take trams 1, 7, 19 or 24, and metro 52. They stop right around the corner.

If you have any questions, send us an email at service.experience@heineken.com.

If you prefer talking to us via the phone, you can reach us at +31202611323 for ticket-related questions, and at +31207215300 for anything else.

You can also talk to us on Facebook or slide into our DMs on Instagram.
Where is the Heineken Experience located?
Our building is located at Stadhouderskade 78, 1072AE, Amsterdam, The Netherlands.

What is the Heineken® Studio?
Heineken® Studio is our innovation playground inside the Heineken Experience, where we experiment with new beers, flavours and serves. It's where we reimagine the future of beer through new concepts, fresh thinking and maverick experiments.
Where is Heineken® Studio located?
Heineken® Studio is at the Heineken® Rooftop Bar, on the top floor of the Heineken Experience in Amsterdam.
What can I taste at Heineken® Studio?
You can try our latest beer innovations, including Flavoured Foam Top, Pilot Brews, Personalised Draught and rotating Limited Editions. What's pouring changes as we keep experimenting, so there's often something new.
Do I need a ticket to visit Heineken® Studio?
Yes, you'll need a Heineken® Tour + Rooftop ticket or a Heineken® Rooftop bar ticket to visit Heineken® Studio.
Can I visit Heineken® Studio without doing the full tour?
Yes. A Heineken® Rooftop Bar ticket gives you access to the Heineken® Rooftop Bar and Heineken® Studio without the full tour, including 2 drinks.

How long does it take for my photos/videos to be mailed?
Sometimes, it could take a few days to receive your digital souvenir. Make sure to check your spam folder too!
I did not receive my digital souvenirs. What should I do?
Please contact service.experience@heineken.com.
My link does not work. What should I do?
Please contact service.experience@heineken.com. We will help you out!

Teremos todo o gosto em responder a todas e quaisquer perguntas que possas ter.