Frequently Asked Questions

Store and souvenirs

• Can I visit the Heineken® Flagship Store without a tour ticket?

  Yes. The Heineken® Flagship Store is open to anyone and can be visited without a tour ticket.

• What are the opening hours of the Heineken® Flagship Store?

  The Heineken® Flagship Store follows the same opening hours as the Heineken Experience: 10:30 to 21:00. Visitors without a tour ticket can visit the store until 20:30.

• Does the Heineken Experience have an online store?

  Yes. A selection of Heineken® merchandise is available online through Beerwulf, with delivery to the Netherlands, UK, Germany, Belgium and Austria. Visit beerwulf.com to shop online.

• How long does it take to receive my digital photo souvenirs from the Heineken Experience?

  Digital souvenirs are usually emailed within a few hours, but can sometimes take up to a few days. If you have not received yours, check your spam folder first. Still nothing? Email service.experience@heineken.com.

• I did not receive my digital souvenirs from the Heineken Experience. What should I do?

  First, check your spam or junk folder. If your digital souvenirs are not there, contact service.experience@heineken.com with your booking details and we will help you out.