Frequently Asked Questions

What is the Heineken Studio?
The Heineken Studio is our creative innovation hub located at the Heineken Experience. Here, we craft groundbreaking beer experiments, products, concepts, and experiences that push the boundaries of brewing.

The Heineken Studio is located at the Heineken Experience rooftop bar.
Do I need a ticket to visit Heineken Studio?
Yes, you need a Heineken® Tour + Rooftop ticket or a Rooftop ticket to visit the Heineken Studio.

How long does it take for my photos/videos to be mailed?
Sometimes, it could take a few days to receive your digital souvenir. Make sure to check your spam folder too!
I did not receive my digital souvenirs. What should I do?
Please contact service.experience@heineken.com.
My link does not work. What should I do?
Please contact service.experience@heineken.com. We will help you out!

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