Frequently Asked Questions

What payment options can I use?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform. If you want to buy something from our store (Heineken® merchandise), you can use our contactless payment options. Please leave your cash at home!
What payment options can I use on the website?
When it’s time to purchase your tickets, you can use any of the payment options supported by our ticketing platform.

What is the Heineken Studio?
The Heineken Studio is our creative innovation hub located at the Heineken Experience. Here, we craft groundbreaking beer experiments, products, concepts, and experiences that push the boundaries of brewing.

The Heineken Studio is located at the Heineken Experience rooftop bar.
Do I need a ticket to visit Heineken Studio?
Yes, you need a Heineken® Tour + Rooftop ticket or a Rooftop ticket to visit the Heineken Studio.

I have lost something, what can I do?
Please send an email to service.experience@heineken.com and we will try to help you as soon as possible.

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