Service & contact - hero



Qual é o horário de abertura?

In line with the Dutch government’s measures to prevent the spread of COVID-19, the Heineken Experience will remain closed until further notice. 

Please keep an eye on our social media channels for the most up-to-date information..

Como chegar


Heineken Experience

Stadhouderskade 78

1072 AE Amsterdam

Transportes públicos

Os elétricos 1, 7, 19 e 24 e o metro 52 param mesmo ao virar da esquina

Obter indicações

Fala connosco!

Teremos todo o gosto em responder a todas e quaisquer perguntas que possas ter. Liga-nos ou envia uma mensagem no Facebook ou Instagram.

+31 (0)20 721 5300
Também podes contactar-nos via
Facebook ou Instagram

Perguntas frequentes

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.

  • Can I book a guided tour?

    Yes, you can. For more information, please send an email to

  • Can we contact you directly?

    For sure! Send us an e-mail (link that opens in a new message) or call us on +31 (0) 20 721 5985 (Monday to Friday 09:00 – 17:00 CET)

  • I have lost something, what can I do?

    Please send an email to and we will try to help you as soon as possible.

  • I did not receive my digital souvenirs. What should I do?

    Please contact