Service & contact - hero

Serviçoecontacto

Comopodemosajudar?

Qual é o horário de abertura?

Estamos abertos o ano inteiro, assim como a cidade de Amesterdão! Mas, ao contrário de Amesterdão, precisamos do nosso sono de beleza. Gostaríamos muito que nos visitasses durante o nosso horário de abertura:

- Segunda-feira: Das 10:30 às 19:30 (última entrada às 17:15)

- Terça-feira: Das 10:30 às 19:30 (última entrada às 17:15)

- Quarta-feira: Das 10:30 às 19:30 (última entrada às 17:15)

- Quinta-feira: Das 10:30 às 19:30 (última entrada às 17:15)

- Sexta-feira: Das 10:30 às 21:00 (última entrada às 18:45)

- Sábado: Das 10:30 às 21:00 (última entrada às 18:45)

- Domingo: Das 10:30 às 19:30 (última entrada às 17:15)

Como chegar

Endereço

Heineken Experience

Stadhouderskade 78

1072 AE Amsterdam

Transportes públicos

Os elétricos 1, 7, 19 e 24 e o metro 52 param mesmo ao virar da esquina

Obter indicações

Fala connosco!

Teremos todo o gosto em responder a todas e quaisquer perguntas que possas ter. Liga-nos ou envia uma mensagem no Facebook ou Instagram. Estamos disponíveis de Segunda a Sexta-feira das 9h às 17h.

Contacta-nos
service.experience@heineken.com
Telefone
+31 (0)20 721 5300
Também podes contactar-nos via
Facebook ou Instagram

Perguntas frequentes

  • What are your customer service business hours?

    We are available from Monday to Friday from 09:00 to 17:00.

  • When are the online tickets released?

    Tickets for any date are usually released three months in advance on this website.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.