Due to maintanence, our rooftop is closed from the 1st until the 11th of October. We apologize for the inconvience.
Hoy: 10:30 - 21:00 (Entrada hasta las 18:45)
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Hero_ServiceAndContact

Servicioycontacto

¿Enquépodemosayudarte?

¿Qué horario de apertura tenéis?

Estamos abiertos todo el año, como Amsterdam. Pero, al contrario que la ciudad, necesitamos descansar de vez en cuando. Estaremos encantados de recibirte durante nuestro horario de apertura:

- Lunes: De 10:30 a 19:30 h (entrada hasta las 17:15)

- Martes: De 10:30 a 19:30 h (entrada hasta las 17:15)

- Miércoles: De 10:30 a 19:30 h (entrada hasta las 17:15)

- Jueves: De 10:30 a 19:30 h (entrada hasta las 17:15)

- Viernes: De 10:30 a 21:00 h (entrada hasta las 18:45)

- Sábado: De 10:30 a 21:00 h (entrada hasta las 18:45)

- Domingo: De 10:30 a 19:30 h (entrada hasta las 17:15)

Cómo llegar

Dirección

Heineken Experience

Stadhouderskade 78

1072 AE Ámsterdam

Transporte público

Los tranvías 1, 7, 19 y 24 y la línea 52 de metro paran justo a la vuelta de la esquina

Indicaciones

¡Hablemos!

Estaremos encantados de responder cualquier pregunta que te surja. Llámanos o envíanos un mensaje en Facebook o Instagram. Nuestro horario de atención al cliente es de lunes a viernes de 09:00 a 17:00.

Contacta con nosotros
service.experience@heineken.com
Teléfono
+31 (0)20 721 5300
También te puedes poner en contacto con nosotros a través de
Facebook o Instagram

Preguntas frecuentes

  • What are your customer service business hours?

    We are available from Monday to Friday from 09:00 to 17:00.

  • When are the online tickets released?

    Tickets for any date are usually released three months in advance on this website.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. We can always try to rebook your ticket to another date. Please send an email to service.experience@globalticket.com.

  • Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.

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