¿Qué horario de apertura tenéis?
Abrimos todo el año, como Ámsterdam. Pero, al contrario que la ciudad, necesitamos descansar de vez en cuando. Estaremos encantados de recibirte durante nuestro horario comercial:
- De lunes a jueves de 10:30 a 19:30 (el último pase es a las 17:30).
- De viernes a domingo de 10:30 a 21:00 (el último pase es a las 19:00).
- El 24 y el 31 de diciembre de 12:30 a 16:00 (el último pase es a las 14:00).
- En julio y agosto, el horario de apertura es siempre el de los fines de semana.
Cómo llegar
Dirección
Heineken Experience
Stadhouderskade 78
1072 AE Ámsterdam
Transporte público
Los tranvías 1, 7, 19 y 24 y la línea 52 de metro paran justo a la vuelta de la esquina
Preguntas frecuentes
I bought a ticket, but I have not received confirmation. What should I do?
Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to support@globalticket.nl. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.
I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?
Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to support@globalticket.nl.
Do you offer student discount?
Unfortunately, we do not offer student discount.
I have an Amsterdam pass. Where do I book my tickets?
Book your tickets now via https://tickets.heinekenexperience.com/amsterdampass
Is there a cloakroom in the Heineken Experience?
Yes, we offer a cloakroom service. You can leave your possessions (coat, bag, backpack, suitcase, umbrella or buggy) with us, free of charge. This way you can enjoy the tour without a care in the world.