Service & contact - hero

Servicioycontacto

¿Enquépodemosayudarte?

¿Qué horario de apertura tenéis?

Abrimos todo el año, como Ámsterdam. Pero, al contrario que la ciudad, necesitamos descansar de vez en cuando. Estaremos encantados de recibirte durante nuestro horario comercial:

- Lunes: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Martes: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Miércoles: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Jueves: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Viernes: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Sábado: De 12:00 a 21:00 h (entrada hasta las 18:45)
- Domingo: De 12:00 a 21:00 h (entrada hasta las 18:45)

Cómo llegar

Dirección

Heineken Experience

Stadhouderskade 78

1072 AE Ámsterdam

Transporte público

Los tranvías 1, 7, 19 y 24 y la línea 52 de metro paran justo a la vuelta de la esquina

Indicaciones

¡Hablemos!

Estaremos encantados de responder cualquier pregunta que te surja. Llámanos o envíanos un mensaje en Facebook o Instagram.

Contacta con nosotros
+31 (0)20 721 5300 service.experience@heineken.com
También te puedes poner en contacto con nosotros a través de
Facebook o Instagram

Preguntas frecuentes

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • Do you offer student discount?

    Unfortunately, we do not offer student discount.

  • I have an Amsterdam pass. Where do I book my tickets?

    Book your tickets now via https://tickets.heinekenexperience.com/amsterdampass

  • Is there a cloakroom in the Heineken Experience?

    Yes, we offer a cloakroom service. You can leave your possessions (coat, bag, backpack, suitcase, umbrella or buggy) with us, free of charge. This way you can enjoy the tour without a care in the world.