Service & contact - hero

Serviceetcontact

Commentpouvons-nousvousêtreutiles ?

Quels sont vos horaires d’ouverture ?

Nous sommes ouverts toute l’année, tout comme la ville d’Amsterdam ! À la différence d’Amsterdam, nous avons besoin de notre sommeil réparateur. Nous serions heureux de recevoir votre visite pendant nos horaires d’ouverture :

- Lundi: 10 h 30 à 19 h 30 (dernière entrée à 17 h 15)

- Mardi: 10 h 30 à 19 h 30 (dernière entrée à 17 h 15)

- Mercredi: 10 h 30 à 19 h 30 (dernière entrée à 17 h 15)

- Jeudi: 10 h 30 à 19 h 30 (dernière entrée à 17 h 15)

- Vendredi: 10 h 30 à 21 h 00 (dernière entrée à 18 h 45)

- Samedi: 10 h 30 à 21 h 00 (dernière entrée à 18 h 45)

- Dimanche: 10 h 30 à 19 h 30 (dernière entrée à 17 h 15)

Comment venir?

Adresse

Heineken Experience, Stadhouderskade 78, 1072 AE, Amsterdam

Transports en commun

Les arrêts des trams 1, 7, 19 et 24 et la station de métro 52 sont à seulement quelques minutes de marche

Comment vous y rendre

Parlez-nous!

Nous serions heureux de répondre à toutes vos questions. Appelez-nous, ou envoyez-nous un message sur Facebook ou Instagram. Nous sommes disponibles du lundi au vendredi de 9 h à 17 h.

Nous contacter
+31 (0)20 721 5300 service.experience@heineken.com
Vous pouvez aussi nous contacter par
Facebook ou Instagram

Foire aux questions

  • What are your customer service business hours?

    We are available from Monday to Friday from 09:00 to 17:00.

  • When are the online tickets released?

    Tickets for any date are usually released three months in advance on this website.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.