Service & contact - hero



Wat zijn jullie openingstijden?

In line with the Dutch government’s measures to prevent the spread of COVID-19, the Heineken Experience will remain closed until further notice. 

Please keep an eye on our social media channels for the most up-to-date information.



Heineken Experience

Stadhouderskade 78

1072 AE Amsterdam

Openbaar vervoer

Trams 1, 7, 19 en 24 en metro 52

stoppen om de hoek


Praat met ons!

We beantwoorden met liefde alle vragen die je hebt. Bel ons of stuur een bericht via Facebook of Instagram.

Neem contact met ons op
+31 (0)20 721 5300
Je kunt ook contact met ons opnemen via
Facebook of Instagram

Veelgestelde vragen

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.

  • I have lost something, what can I do?

    Please send an email to and we will try to help you as soon as possible.

  • Which languages does the Heineken Experience offer?

    All our tours are in English. But, since we’re a global brand, we understand that doesn’t offer the best solution for everyone. You can download the Heineken Experience app, to get the best out of your tour, as well as experience it in a different language. Our app will enhance your visit even further! The app is available in the following languages: English, Dutch, German, French, Italian, Spanish, Portuguese, Chinese and Russian.

    You can also get some quick help in your native language in the tour by checking the badges on our crew’s shirts; their pins show the languages they speak.

  • Is there a cloakroom in the Heineken Experience?

    Yes, we offer a cloakroom service. You can leave your possessions (coat, bag, backpack, suitcase, umbrella or buggy) with us, free of charge. This way you can enjoy the tour without a care in the world.