Service & contact - hero

Serviceencontact

Hoekunnenwejehelpen?

Wat zijn jullie openingstijden?

We zijn het hele jaar geopend, net als de stad Amsterdam! In tegenstelling tot Amsterdam hebben wij wel slaap nodig. We zien je graag tijdens onze openingstijden:

- Maandag: 10:30 tot 19:30 uur (laatste entree 17:15 uur)

- Dinsdag: 10:30 tot 19:30 uur (laatste entree 17:15 uur)

- Woensdag: 10:30 tot 19:30 uur (laatste entree 17:15 uur)

- Donderdag: 10:30 tot 19:30 uur (laatste entree 17:15 uur)

- Vrijdag: 10:30 tot 21:00 uur (laatste entree 18:45 uur)

- Zaterdag: 10:30 tot 21:00 uur (laatste entree 18:45 uur)

- Zondag: 10:30 tot 19:30 uur (laatste entree 17:15 uur)

Routebeschrijving

Adres

Heineken Experience

Stadhouderskade 78

1072 AE Amsterdam

Openbaar vervoer

Trams 1, 7, 19 en 24 en metro 52

stoppen om de hoek

Routebeschrijving

Praat met ons!

We beantwoorden met liefde alle vragen die je hebt. Bel ons of stuur een bericht via Facebook of Instagram. We zijn bereikbaar van maandag t/m vrijdag van 09.00 tot 17.00.

Neem contact met ons op
service.experience@heineken.com
Telefoon
+31 (0)20 721 5300
Je kunt ook contact met ons opnemen via
Facebook of Instagram

Veelgestelde vragen

  • What are your customer service business hours?

    We are available from Monday to Friday from 09:00 to 17:00.

  • When are the online tickets released?

    Tickets for any date are usually released three months in advance on this website.

  • I bought a ticket for the wrong date. Can I exchange my ticket or get a refund?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstance. Still, we will do our best to help you. If possible, we will try to rebook your ticket to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • Is it possible to cancel my booking and get the cost of my ticket(s) reimbursed?

    Sadly, we are unable to give any refunds. Not even in case of circumstances beyond your control, such as public transport problems or personal circumstances. Still, we will do our best to help you. If possible, we will try our best to rebook your ticket(s) to another date. For questions regarding your ticket, please send an email to service.experience@globalticket.com.

  • I bought a ticket, but I have not received confirmation. What should I do?

    Have you checked your spam box? Sometimes our emails land there by mistake. Is it a ticket for today? We advise you to go to the Heineken Experience directly and contact our information desk. They will help you. Is it a ticket for another day? Please send an email to service.experience@globalticket.com. We will help you out and you will receive a confirmation by mail. Has your account not been charged? In that case, you have not bought a ticket yet. Please go back to our ticketing page and try again.